Two icons are provided on the desktop to initiate the Anyzoom Connection and then Anyzoom (remote) Support. This utilises VPN and VNC technology that produces a secure tunnel through the internet to our server and then establishes a Remote Desktop Control session where I can see what is on your PC and take control of the mouse and keyboard to do the work.

In most cases the firewall problems associated with this type of support are avoided. The connection is from your PC to my server and avoids typical incoming firewall restrictions if the connection was from us to your PC. Most software firewalls or hardware firewalls like ADSL modems using NAT allow outgoing connection which avoids the need to open ports and fiddle with complicated settings. If you are using ZoneAlarm then it is just a matter of allowing the software to connect to the internet when asked.

It is as if I was sitting at your PC working with you.

If you would like more information use the contact me page to send a request and I will arrange for a demonstration and provide you everything you need to know.